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Privacy Policy

This policy explains how Keith Eyles, trading as charterlegal.co.uk (“we”, “us”), collects and uses personal information when you visit charterlegal.co.uk, contact us or book our Legal London walking tour of the Royal Courts of Justice and the Inns of Court. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Keith Eyles, trading as charterlegal.co.uk, is the data controller for the personal information described in this policy. You can contact us about anything in it by email at info@charterlegal.co.uk.

What information we collect

  • Booking details: your name, email address, phone number, the date of your tour and the number of people in your group.
  • Messages: anything you send us by email, phone or text, for example questions about the tour or accessibility needs you choose to tell us about.
  • Technical information: when you visit the website, our hosting provider may automatically record information such as your IP address, browser type and the pages you view, to keep the site secure and working properly.

We do not collect your card details. Payments for direct bookings are handled securely by our booking system, Rezdy, and its payment providers.

Bookings made through other companies

If you book through Viator, GetYourGuide or another agent, that company collects your details and passes us what we need to run your tour, usually your name, contact details and group size. Their own privacy policies explain how they use your information.

How and why we use your information

  • To take and manage your booking, and to contact you about it, for example if a tour has to be rescheduled. This is necessary to perform our contract with you.
  • To answer your questions. This is in our legitimate interests in running the business.
  • To keep financial and tax records, as the law requires.
  • To keep the website secure and working. This is in our legitimate interests.

We will only send you news or offers if you have agreed to receive them, and you can opt out at any time. We never sell your information.

Who we share it with

We share your information only where necessary: with the booking and payment services we use (such as Rezdy), our website host, professional advisers such as our accountant, and public authorities if the law requires it. Some of these providers may store information outside the UK. Where they do, we rely on them to use legally recognised safeguards to protect it.

How long we keep it

We keep booking and payment records for up to six years, to meet tax and accounting requirements. General enquiries are deleted within 12 months unless they lead to a booking.

Cookies

This website uses only the cookies needed for it to work. We do not use advertising or tracking cookies. When you book, Rezdy’s booking page may set its own cookies, which are covered by Rezdy’s cookie policy.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the information we hold about you
  • ask us to correct anything that is wrong
  • ask us to delete your information
  • object to, or ask us to restrict, how we use it
  • ask us to transfer it to you or another organisation
  • withdraw your consent at any time, where we rely on consent

To use any of these rights, email info@charterlegal.co.uk. There is no charge, and we will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: October 2026